Play safe, stay responsible
Enjoy entertainment at ab11 by setting limits — because playing responsibly is playing at your best. We are here for you.
What is responsible gambling?
ab11 believes that online casino and betting is a form of entertainment — but only when players stay within their own means and time. Responsible gaming means not betting more than you can afford to lose, and enjoying it purely for fun rather than treating it as a source of income.
A minimum age applies to access our platform. Only those aged 21 or over may register and play at ab11. Minors are strictly prohibited from creating accounts and we immediately close any account we find suspicious.
We know that gaming habits can sometimes spiral out of control. That is why ab11 provides multiple self-regulation tools — such as deposit limits, betting limits, session time limits and full self-exclusion. If you or someone you know is struggling, our 24/7 Bengali-language support team is always ready to help.
ab11 strictly prohibits access by anyone under 21. Age verification is an integral part of our account registration process.
During long sessions you may not realise how much time and money you are losing. Take regular breaks.
A "loss recovery" mindset only deepens the problem. If you are losing, stop.
Our protection tools
Deposit Limit
Set your own limit on how much you deposit per day, week or month. Once set, lowering the limit takes effect immediately, and a 24-hour cool-down applies before it can be raised.
Session Time Limit
Decide in advance how long you will play in one sitting. When the time is up, ab11 will automatically prompt you to take a break.
Self-Exclusion
You can lock your account for a set period (such as 1 week, 1 month or permanently). Your account cannot be reopened while the exclusion is active.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed — your session for the day is over.
Cool-Down Break
If you feel you need a little rest, take a cool-down break of 1 to 30 days. During this time you will not be able to log in, but your account will not be deleted.
24/7 Support
Our Bengali-speaking live chat team is always by your side for any issue. Feel free to ask for help — no judgement here.
Self-assessment
Ask yourself the questions below. If you answer "yes" to more than one, it may be time to seek help.
- Do you end up spending more than your budget?
- Do you play again to try to win back money you have lost?
- Do you hide your gambling from family or friends?
- Do you feel restless or irritable when you try to stop playing?
- Are you neglecting work, studies or family responsibilities?
- Are you gambling with borrowed money or by dipping into your savings?
- Do you feel sad or uneasy when you are not playing?
Responsible Gaming Policy
Following these guidelines will keep playing enjoyable at all times.
- Only bet what you can afford to lose.
- Set a budget for yourself before you play.
- Take at least one break every hour.
- Do not play when you are angry, sad, or under the influence.
- Do not treat winnings as income.
- Use ab11's limit-setting tools.
- Let your family know how much time and money you are spending.
A Quick Guide to Setting Limits
You can activate any of the tools below from the settings page of your ab11 account. The time it takes for a change to take effect is shown below.
| Tool | How it works | Takes effect | Can be changed? |
|---|---|---|---|
| Deposit Limit | Maximum daily / weekly / monthly deposit amount | Immediately (if lowered) / 24 hours (if raised) | Yes, but a wait is required to increase |
| Loss Limit | Maximum amount you can lose within a set period | Immediately | Yes |
| Session Limit | Maximum continuous playing time | Immediately | Yes |
| Cooldown Break | Login blocked for 1–30 days | Immediately | No (only once the period has ended) |
| Self-Exclusion | Long-term or permanent account lock | Immediately | No (support contact required) |
How to Activate Limits
Log in
Log in to your ab11 account and click your profile icon in the top right corner.
Open Settings
Go to the "Account Settings" or "Responsible Gaming" menu — you will find all the tools there in one place.
Set your limit
Select the tool you want, enter the amount or time, and confirm.
Need help?
If you cannot do it yourself or need further assistance, let our team know via live chat. We will help you while keeping everything completely confidential.
Ways to Get Help
If you feel you are unable to keep your gaming habits under control, please contact us today. There is no shame in it — it takes courage.
Click the chat button at the bottom of the site. Our Bangla-speaking agents will help you right away.
[email protected] — write to us with the details and we will respond promptly.
If you want to self-exclude or close your account, let us know directly via live chat — we will take action immediately. Your request will be kept completely confidential.
Frequently Asked Questions
Play Safely — Welcome to ab11
Enjoy cricket betting, slots, or live casino within responsible limits.