ab11 Terms and Conditions
Please read these terms carefully before using the platform — they describe in detail the policies on accounts, bonuses, payments and responsible gaming.
Important Notice: By registering on the ab11 platform or using any of its services, you are considered to have fully read, understood and agreed to all the terms and conditions set out below. If you do not meet these terms, please refrain from using ab11's services.
ab11 is an entertainment-focused online casino and betting platform operated for users in Bangladesh. This document forms a legal agreement between ab11 and the user. Each section listed below carries equal importance and applies on a mandatory basis to all use of the platform.
Table of Contents
- 1. Definitions and Interpretation
- 2. Eligibility and Age Requirements
- 3. Account Registration
- 4. Account Verification
- 5. Bonuses and Promotions
- 6. Deposits and Withdrawals
- 7. Fair Play and Prohibited Activities
- 8. Responsible Gaming
- 9. Privacy and Data Protection
- 10. Intellectual Property
- 11. Limitation of Liability
- 12. Account Closure and Suspension
- 13. Changes to Terms
- 14. Dispute Resolution
Definitions and Interpretation
The following terms used in these terms and conditions carry specific meanings. These definitions apply across all sections.
"Platform" or "ab11"
The ab11.cam website and all related services, software, applications and systems through which users can play games and place bets.
"User" or "Player"
Any person who has registered on the ab11 platform or is using its services. By registering, the user agrees to comply with these terms and conditions.
"Account"
A user's personal profile on the ab11 platform, where their balance, transaction history and personal information are stored.
"Bonus Funds"
Promotional funds granted by ab11 that cannot be withdrawn until specific wagering requirements are met. Bonus funds and real balance are calculated separately.
"Wagering Requirement"
The condition that bonus funds must be wagered a specified number of times before they can be withdrawn. For ab11's welcome bonus, this requirement is 15 times.
"KYC"
Know Your Customer — the process of verifying a customer's identity. Identity is confirmed via a national ID card or passport. This is required for secure transactions.
Eligibility and Age Requirements
Specific eligibility criteria must be met to use the ab11 platform. If any one of the conditions below is not fulfilled, you may not create an account or use the services.
Age and Identity
ab11's services are available only to those aged 21 and above. At the time of registration you must confirm that you:
- Are at least 21 years of age.
- Are creating the account in your own name and of your own free will.
- All information provided is truthful, complete and up to date.
- Are operating only one account — multiple accounts for the same person are strictly prohibited.
- There is no legal restriction under the laws of your area that prevents you from using online gaming services.
Geographic Restrictions
ab11 is a platform operated for users in Bangladesh. Users from certain countries or regions may be unable to use the services for technical or legal reasons. ab11 reserves the right to limit or discontinue services in specific regions at any time.
Account Registration
Registration Rules
Accurate and complete information must be provided when creating an account. If an account is registered with incorrect information, it may be suspended or cancelled at any time and all deposited funds may be forfeited.
Account Security
It is your responsibility to keep your login credentials (username and password) confidential. Sharing account access with anyone else or allowing a third party to operate it is prohibited. Report any unauthorised access to support immediately.
Single Account Policy
Only one account is permitted per person, household or IP address. If multiple accounts for the same person are detected, all accounts along with any bonuses and earnings held within them will be cancelled.
Updating Your Information
If any of your personal details change, notify ab11 support immediately. ab11 will not be responsible for any delays in withdrawal or other complications arising from outdated or incorrect information.
Account Verification
ab11 reserves the right to initiate the KYC verification process at any time, particularly before processing withdrawals or for security-related reasons.
Required Documents
One or more of the following documents may be requested for verification:
- A valid National ID Card (NID) or Smart Card.
- A scanned copy of the first page of a valid passport.
- A bank statement or proof of mobile banking transactions.
- A utility bill or other address verification document.
Withdrawal requests may not be processed until verification is complete. ab11 stores submitted documents securely and does not share them with third parties.
Bonuses and Promotions
ab11 offers various types of bonuses and promotional offers. Each offer has its own terms and conditions that must be followed strictly.
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. A 15x wagering requirement must be met before this bonus can be withdrawn. The bonus applies once only.
VIP Cashback
Regular weekly cashback is available across four VIP tiers from Bronze to Platinum — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. The conditions for advancing to each VIP tier are described in detail within the platform.
Bonus Abuse
If bonus abuse is detected — including arbitrage betting, account fraud or collaborative betting — all bonuses and related earnings will be cancelled and the account may be closed. This decision will be made at ab11's sole discretion.
Bonus Expiry
Each bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus balance will be cancelled automatically. There is no option to extend the expiry period.
Deposits and Withdrawals
Deposit Rules
Deposits at ab11 can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100. Deposits are generally instant. If a deposit is delayed due to a technical issue, please contact support.
Withdrawal Rules
The minimum withdrawal amount is ৳1,000. For verified accounts, withdrawals are generally processed within 1 hour. Withdrawals must be made through the same method used for the deposit.
Transaction Verification
ab11 reserves the right to temporarily hold any suspicious transaction for investigation. If involvement in money laundering or illegal activity is proven, the account and all funds will be forfeited.
Currency and Fees
All transactions are conducted in Bangladeshi Taka (BDT/৳). ab11 does not charge any fees on deposits or withdrawals, however your payment provider may apply their own fees — please refer to the relevant service's terms and conditions for details.
Fair Play and Prohibited Activities
Prohibited Activities
The following activities are strictly prohibited on the ab11 platform:
- Playing games through software, bots, scripts or automated systems.
- Applying any technical method to manipulate game outcomes.
- Colluding with other players to obtain bonuses or profits.
- Intentionally exploiting platform vulnerabilities or bugs.
- Gaining an advantage through fraud, deception or false information.
- Operating an account using another person's identity.
If any of the above activities are proven, the account will be closed immediately and all funds will be forfeited. The relevant authorities may also be notified if necessary.
Responsible Gaming
ab11 places the highest priority on responsible gaming. We believe that gaming is an entertainment activity — never a financial solution. The policies below are designed with this goal in mind.
Setting Limits
Users can set their own daily, weekly or monthly deposit and loss limits. Reducing a limit takes effect immediately; increasing a limit takes time to come into effect.
Self-Exclusion
If you feel that gaming is getting out of your control, you can contact support to request that your account be closed for a set period or permanently.
Support and Guidance
If you need help with problem gambling, please contact our 24/7 live chat support. We will assist you in accessing specialist advice.
Protection of Minors
No one under the age of 21 may use ab11. Please prevent minors from accessing your device. Never share your account login credentials with others.
For detailed guidance, please visit our Responsible Gaming page.
Privacy and Data Protection
Data Collection and Protection
ab11 uses SSL encryption technology to protect users' personal information. The information we collect is used solely to provide services, verify identity and ensure security. To learn about our full privacy policy, please visit the Privacy Policy page. Information is not shared with third parties, except where required by law.
Intellectual Property and Assets
Ownership and Usage Rights
All content on the ab11 platform — logos, designs, graphics, software, text, databases and code — is the intellectual property of ab11. Users may use the platform for personal entertainment purposes but may not copy, redistribute, sell or use any content for commercial purposes. Legal action may be taken in the event of a violation.
Limitation of Liability
Service Availability
ab11 always strives to provide uninterrupted service, but disruptions may occur due to maintenance, technical issues or external factors. ab11 will not be liable for any losses caused by such disruptions.
Gaming Losses
Any financial loss incurred through gaming is entirely the user's own responsibility. ab11 never guarantees gaming winnings and has no obligation to compensate for losses. The risk of losing money when gambling is always present.
Third-Party Game Providers
On the ab11 platform, various third-party games are available from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others. These games run on the respective provider's own software and game outcomes are determined entirely by an independent Random Number Generator (RNG). The relevant provider is responsible for any technical faults in a game — in such cases, ab11's liability is limited.
Account Closure & Restrictions
Actions by ab11
In the following situations, ab11 may suspend or permanently close an account without prior notice:
- Violation of terms and conditions.
- Involvement in fraud or deception.
- Operating multiple accounts.
- Instructions from legal or regulatory authorities.
- Detection of a security risk.
Closure at User's Request
If a user wishes to close their own account, they must submit a written request to support. All pending withdrawals will be processed before the account is closed, however any bonus balance will be forfeited.
Changes to Terms and Conditions
Policy on Changes
ab11 reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered as acceptance of the revised terms and conditions. The latest terms and conditions will always be available on this page.
Dispute Resolution
How to Submit a Complaint
For any complaint or dispute, please first contact us through our 24/7 live chat support or by email. The support team will take the issue seriously and work to resolve it promptly.
Final Decision
In any dispute regarding game results, bonus eligibility, or account matters, ab11's technical records and system logs will be considered as final evidence. The decision of ab11's senior management is final and binding.
Have a question? We're here to help
If you have any confusion about any part of these terms and conditions, speak to us in Bengali via our 24/7 live chat support — we're always by your side.
Related Policies
Privacy Policy
How your information is stored and used.
Responsible Gaming
Guidelines for building safe and balanced gaming habits.
FAQ
Find quick answers to common questions.
About Us
Learn more about ab11.